NorthNet News

In taking advantage of the technology being provided with the coming of the new millennium, NorthNet will be sending its invoices via e-mail to begin after this billing. If you prefer a paper bill, please Click this mail link to notify the Billing dept.

Note to all AOL and WebTV users: please call or e-mail NorthNet and tell us your e-mail address so your invoices are delivered correctly.

Many of our customers have taken advantage of making their NorthNet payments online through our secure server, and we encourage even more of you to join in this hassle-free way to pay your bill. Simply go to the NorthNet home page, click on NorthNet Services and then on Electronic Commerce. You will be asked to provide your account number or username (the first part of your e-mail address before the @northnet.org). You will also be asked to provide such information as your name, address and phone number, along with the type of credit card you have and its expiration date. You will beasked to answer "Yes" or "No" to the following question: "Would you like to have your credit card autocharged every quarter?" It’s that simple.

Online hours

NorthNet is currently in the process of updating its web page, expected to be completed early this spring. This will, therefore, be the last "paper" newsletter our customers will be receiving.

When our page becomes updated, you will be able to find out the latest in NorthNet news simply by clicking on the News Updates option. This section will list the most current information, and we encourage youto tune into our page on a regular basis.

If you set your web browser to the NorthNet home page, the site will already be in front of you to remind you to take a peek at what’s new. Depending on what system you have will depend on how you may do this.

If you have Netscape Communicator 4.x click Edit; Preferences; on the left side click Navigator; on the right, change the Home Page location to www.northnet.org and click OK.

If you have Netscape 2.x or 3.x click Options; General Preference; change the Home Page location to www.northnet.org

If you have Internet Explorer 3 or 4 click View; Options or Internet Options (the bottom one); select Navigation tab; change Start or Home Page to http://www.northnet.org

Currently, at the end of the Newsletter on our web page, you can find the most frequently asked questions by our customers the questions are constantly changing. We encourage you to check this site if you are snagged with a problem. We may have the answer you’re looking for provided to you with just aclick. The questions/answers will be found under the Updates location when our new web page is completed.

If you are a Bell Atlantic customer, we now have even more options for you to gain access to the system providing for fewer busy signals. The new numbers include the following: (315) 229-2000 in Canton, (315) 296-2000 in Massena, (518) 241-4500 in Lake Placid, (518) 521-4500 in Malone, (518) 247-4500 in Plattsburgh, (315) 535-2000 in Gouverneur, (315) 541-2000 in Ogdensburg and (315) 221-0200 in Watertown.

All customers still have the option to use the older numbers.

As we continue to try and find ways to benefit our customers, we will also be expandingour services. We recently established a presence in Harrisville, and that access number is (315) 537-2000. Very shortly, we will be available to residents and businesses in Elizabethtown.

We look forward to making connections for our new clientele.

So we may better serve our customers, our Help Desk hours were recently expanded. You may now obtain assistance from 9 a.m. to 10 p.m. Monday through Saturday, and from 1 to 10 p.m. on Sunday. When making a call to the Help Desk, we ask that you have your computer on. If our technical support staff personnel are not able to immediately take your call, they will do their best to get back to you within a half-hour.

To get Help Desk assistance, call 1-800-401-6954.

Effective April 1, NorthNet customers will receive 200 hours per month for their monthly fee of $14.95. We are instituting this change to make NorthNet an even better bargain for you.

Help Desk :